At Zayden Roams, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy carefully.
1. Payment Method
We offer only Cash on Delivery (COD). Payment is collected at the time of delivery.
2. Return Eligibility
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. To be eligible for a return, the product must be unused, in its original condition, and packaging.
3. Return Process
Once your return request is approved, we will provide instructions for returning the product. Please ensure the item is returned promptly and in the condition it was received.
4. Refunds
Refunds will be processed only after we receive and inspect the returned item. Approved refunds will be issued via alternative arrangements since payments are collected in cash at delivery. We will communicate the refund method with you directly.
5. Exchanges
If you wish to exchange an item, please contact us within 7 days of delivery. Exchanges depend on product availability.
6. Non-Returnable Items
For hygiene reasons, certain personal care products or similar items may not be eligible for return.
7. Order Cancellation
Orders can be cancelled only before dispatch. Once the order is out for delivery, cancellation is not possible.
8. Contact Us
For any questions or assistance with returns and refunds, please contact our customer support team at [email protected].